Livonia Customer Detective Work
February 26, 2017
One might say the most challenging part of being an automotive service technician at Elite Tire And Auto Care is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Elite Tire And Auto Care introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Elite Tire And Auto Care and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Elite Tire And Auto Care know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Elite Tire And Auto Care
33729 Plymouth Rd.
Livonia, Michigan 48150
734.427.3100
Need Service?
More articles from Elite Tire & Auto Care
No Charge (Why Won?t My Battery Hold a Charge?)
November 30, 2025
When your vehicles battery is dead, it leaves you with that horrible, helpless feeling. A dead battery means it wont hold a charge, and there are several reasons it wont. One is age. Batteries have chemical and electrical systems in them that create power, and as time goes by, they wont work we... More
I Can See Clearly (Wiper Blade Replacement)
November 23, 2025
Warm weather can bring severe storms, and when the rain is coming down hard, that's one time you really need to be able to see as clearly as possible out your windshield. Having wiper blades that are fit for the job are important to maintain that safe view. Maybe you live in a climate where you ... More
Knowledge is Power (Battery Testing)
November 16, 2025
Its likely happened to you once or twice. You head to your vehicle, open the door, turn the key and lo and behold, your battery is dead. Now youre stranded, may have to get a jump or a tow, and youll definitely be late for wherever you were headed. While your vehicle may sometimes give you warni... More